Website Hosting
Managed hosting with SSL, backups and someone watching the server — including careful migration from your current host.
IT & Technical Support
Technical support for when something stops working
Website down, email bouncing, an SSL warning scaring off customers? We diagnose and fix the technical problems that stop small businesses from working, and explain what happened in plain English.
- Website & email issues
- DNS, SSL & hosting
- Remote support across Canada
Common issues
Problems we solve every week
Most small-business tech emergencies come down to a handful of causes. We know where to look.
-
Website is down
Error messages, a blank page, or a “not secure” warning. We find out whether it’s hosting, DNS, SSL or the site itself, and get it back up.
-
Email stopped working
Not sending, not receiving, bouncing, or suddenly all in spam. Often a DNS, password or mailbox-quota issue.
-
DNS or domain problems
A domain that expired, nameservers changed by mistake, or records lost during a move.
-
SSL certificate errors
Browsers warning visitors away from your site because a certificate expired or isn’t installed correctly.
-
Hosting and server issues
Slow servers, full disks, PHP errors, cPanel problems, or a host that isn’t responding.
-
Hacked website or account
Spam pages, redirects to strange sites, or a compromised email account sending phishing to your contacts.
Remote support
Something technical isn’t working? We can help.
Most website, email, DNS and hosting problems can be fixed securely online, often faster than waiting for someone to visit.
- Website errors, downtime and security warnings
- Email that won’t send, won’t arrive or lands in spam
- Google Workspace and Microsoft 365 account issues
- Domain, DNS and SSL problems after a change
How we help
Support that actually solves the problem
-
Diagnosis first
We find the actual cause before changing anything, so the fix lasts and nothing else breaks.
-
Plain-English updates
You’ll know what went wrong, what we did, and how to avoid it next time.
-
Documented
We record the logins, settings and changes so the next problem is faster to solve, whoever handles it.
-
Technical consulting
Before you buy software, switch providers or sign a contract, get an independent technical opinion.
Getting help faster
What to include when you contact us
The more we know up front, the faster we can help. Don’t worry if you don’t have all of this. Just tell us what you see.
- Your website address and/or email domain
- What’s happening, and when it started
- Any error message (a screenshot is perfect)
- Anything that changed recently: new host, new staff, a renewal, a DNS edit
- Who you think manages your domain, hosting and email (if known)
Related services
Often needed together
Most technology problems touch more than one thing. Because we handle all of these, you deal with one team instead of coordinating several providers.
Domain & DNS Support
Website or email broken after a DNS change? We sort out domains, nameservers, MX records, Cloudflare and SSL so everything points where it should.
Google Workspace
Google Workspace set up properly: Gmail on your domain, email migration, SPF/DKIM/DMARC, shared drives, users and security — and fixes when it misbehaves.
FAQ
IT & Technical Support questions
Do you offer one-time support or only contracts?
Both. You can contact us for a single problem, or arrange ongoing support so there’s someone familiar with your setup whenever you need help.
Is support remote or on-site?
Most problems with websites, email, DNS, hosting and cloud accounts are solved remotely and securely, which is usually faster for you. If something genuinely requires someone on-site, we’ll tell you upfront.
What kinds of businesses do you support?
Small and medium-sized businesses in all kinds of industries: contractors, clinics, law and accounting offices, realtors, property managers, restaurants, retailers and online stores. You don’t need an IT department to work with us; we’re designed for businesses without one.
Can you help if we don’t know who set up our systems?
Yes, and it’s common. We’ll work out where your domain, website, hosting and email are, help recover access where possible, and document it all.
Do you fix computers and printers?
Our focus is websites, email, cloud services, domains and hosting, which is where most small-business technology issues are now. For general business IT troubleshooting, tell us what’s happening and we’ll say honestly whether we’re the right fit.
Free consultation · Canada-wide
Something not working right now?
Describe the problem, including any error messages, and we’ll get back to you with next steps.