Google Workspace
Google Workspace set up properly: Gmail on your domain, email migration, SPF/DKIM/DMARC, shared drives, users and security — and fixes when it misbehaves.
DNS & Domain Support
Domain and DNS problems, sorted out
When your website disappears or email stops arriving after a change, the cause is usually DNS. We find what’s wrong with your domain’s settings, fix it carefully, and make sure your website and email point exactly where they should.
- Website & email DNS
- Cloudflare & SSL
- Shopify, Wix & Squarespace
Common problems
Does one of these sound like you?
No technical knowledge needed. Describe what you’re seeing and we’ll work out the rest.
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Website stopped working after a DNS change
Someone updated a record, or a new provider changed your nameservers, and now the site won’t load or shows the wrong page.
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Email isn’t arriving
MX records point to the wrong place, there are old and new records competing, or a migration was never finished.
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MX records are wrong
Mail is split between two providers, or still going to an old host you stopped paying for.
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Cloudflare setup
Moving to Cloudflare without breaking email, SSL or verification records, or untangling a setup someone else started.
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Nameserver confusion
Not sure whether your DNS lives at your registrar, your host or Cloudflare? Edits in the wrong place silently do nothing.
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Pointing your domain to a website
Connecting your domain to a new site or platform, including both the www and non-www versions.
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SSL not working
“Not secure” warnings, certificate errors, or redirect loops after adding HTTPS or Cloudflare.
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Google Workspace verification
The TXT or CNAME record Google needs isn’t being found, so setup is stuck.
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SPF, DKIM & DMARC
Email authentication records that are missing, duplicated or failing, sending your mail to spam.
DNS in plain English
One domain, two jobs: your website and your email
Your domain’s DNS records decide where your website loads from and where your email goes. Change one in the wrong place and either can stop working.
We check every record, explain what each one does, and make changes so both keep working, including when you switch web hosts, website builders or email providers.
Your domain nameThe address customers type in
DNS records
APoints your domain to your website’s serverCNAMEConnects “www” and services like ShopifyMXTells the internet where your email is deliveredTXTSPF, DKIM & DMARC prove your email is really from you
WebsiteLoads fast, with a valid SSL certificate
Business emailArrives in the inbox, not spam
Platforms
Connecting your domain to the services you use
Website builders and email providers each need specific DNS records. Problems usually happen when two services both want control of your domain. For example, a new website builder asks you to change nameservers, and your email quietly stops working.
We set things up so your website, email and verification records all work together.
Our approach
Careful changes, no surprises
DNS changes affect your website and your email at the same time. We treat them that way, including during WordPress hosting migrations and email moves.
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We check before we change
We record your current records first. If anything goes wrong, we can put it back exactly as it was.
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Planned for minimal disruption
Changes are timed and TTLs lowered beforehand so switches take effect quickly and predictably.
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Documented for you
You get a record of where your domain is registered, where DNS is hosted and what each record does.
Related services
Often needed together
Most technology problems touch more than one thing. Because we handle all of these, you deal with one team instead of coordinating several providers.
Website Hosting
Managed hosting with SSL, backups and someone watching the server — including careful migration from your current host.
IT & Technical Support
Someone to call when the website is down, email stops working or something technical is blocking your day — plus practical advice before you buy or change things.
FAQ
Domain & DNS Support questions
What is DNS, in simple terms?
DNS is like the address book for your domain. It tells the internet where your website is hosted and which service receives your email. If an entry is wrong or missing, your website or email stops working even though nothing is wrong with the website or mailbox itself.
How long do DNS changes take?
Often minutes, but it can take up to 48 hours for every network to see a change, depending on the record’s TTL (time to live). We lower TTLs before planned changes so switches happen quickly.
Can you connect my domain to Shopify, Wix or Squarespace?
Yes. Each platform has its own required records. We set them up without breaking your existing email, which is a common side-effect when platforms ask you to change nameservers.
My domain is registered with someone I can’t reach. Can you help?
Often, yes. We can identify the registrar and help you recover access or transfer the domain into your business’s own account. For .ca domains, CIRA’s registrant rules apply, so we’ll guide you through what’s needed.
Should we use Cloudflare?
Cloudflare offers fast DNS, free SSL and protection against some attacks, and suits many small businesses. It needs careful setup so email and verification records aren’t proxied or lost. We’ll tell you whether it makes sense for your site.
Free consultation · Canada-wide
Website or email broken after a DNS change?
Tell us your domain and what changed. We’ll find the problem and get things working again.